Home/Lenders/How we work

How we work with lenders.

The same path for every case and every lender, with clear ownership at each step.

Standards behind every file.

What lenders can expect from us, and what borrowers can expect from both of us.

We share a borrower's details only with the lenders they agreed to, and record that consent with a timestamp.

A credit desk checks each file against the lender's policy before login, to avoid wasted pulls and repeat requests.

Borrowers never pay us to get a loan approved. Anyone asking for such a fee is not acting for MatryxCap.

Every partner completes KYC and accepts a code of conduct before logging a case.

We follow lenders' fair-practice codes and RBI guidance on digital lending and recovery conduct.

Each lender has a named relationship owner at MatryxCap for escalations and reconciliation.